The request must identify the service(s), define the dates, times and duration of the unavailability, as well as the supporting protocols or records confirming the unavailability, and identify the affected users and their locations, as well as the requested technical support or the correction implemented. Only one service credit will be issued per service for the appropriate number of months, with a maximum of a single service credit of 10% for each renewal month. The customer must present the voucher when purchasing the extension. The licensing period is the period during which a Citrix Virtual Apps and Desktops license is assigned to a user or device. The default license period is 90 days. A licensed device requires a unique endpoint ID. Under the user/device model, a device is any device that you have authorized for individuals to use to access citrix virtual apps and desktops instances. For a shared device, a single Citrix Virtual Apps and Desktops user/device license can support multiple users sharing the device. For example, a shared device can be a classroom workplace or a clinical workplace in a hospital. All content and materials provided on this website, including but not limited to information, documents, text, products, logos, graphics, photographs, sounds, images, videos, trademarks, logos, interfaces, music, software, computer code and services (collectively, the “Materials”), are the property of Citrix, its affiliates or subsidiaries or manufacturers, authors, developers, and third-party vendors (collectively, “Third-Party Providers”) and are the property of, and are the copyrighted works of Citrix and/or its third parties.

Except as provided herein, none of the Materials may be copied, reproduced, distributed, republished, downloaded, displayed, displayed, or transmitted in any form or by any means without the express prior written permission of Citrix, including, but not limited to, electronic, mechanical, photocopying, printing, recording, or other means. In addition, you may not appropriate or copy the general “appearance” of the Material or website in any form or by any means. An endpoint can serve many users and allows unlimited connections. Each licensed device can serve an unlimited number of users within an organization. Yes. You can purchase Citrix Virtual Apps and Desktops licenses to increase the number of licensed users/devices in your existing Citrix Virtual Apps and Desktops environment. Program simplicity Sign up once for a single, simple online contract that covers all eligible Citrix products to simplify provisioning in your organization, now and in the future. By using this Site, you agree that Citrix may terminate and suspend your access to the Site at any time and in its sole discretion if Citrix determines that you have violated these Terms or any other Citrix agreement or policy that may be associated with your use of the Site. In addition, you agree that your violation of the Terms constitutes illegal and unfair business practices and causes Citrix irreparable harm for which financial damage is not sufficient.

In addition, you agree that Citrix may obtain an injunction or equitable remedy that Citrix deems appropriate or necessary in the circumstances. The foregoing remedies are in addition to any other remedies Citrix may have. If you purchase at least 25 users of the Service, you will be entitled to 5000 hours to use the Service, which will be grouped among all Users. Subsequent purchases of user rights do not increase the permission for grouped hours. To increase the eligibility of hours of service, purchase additional packages. Currently, there are no specific warnings when overdraft licenses are consumed. User/device licenses allow users to access their virtual desktops and apps from an unlimited number of devices. Device licenses allow an unlimited number of users to access their virtual desktops and apps from a single device. This approach gives you maximum flexibility and improves alignment with Microsoft Desktop Virtualization Licensing. Citrix reserves the right to disclose information about you that Citrix deems necessary to comply with applicable laws, regulations, or legal requirements. In the event of an investigation or complaint regarding your use of the Site, Citrix may disclose information about you if Citrix determines that such action is necessary.

Citrix may also disclose identifying information about you in order to contact, identify, or take action against anyone who violates or interferes with the rights of Citrix, its customers, or other users of the Site. Citrix Virtual Apps and Desktops Advanced and Premium user/device licenses include concurrent Citrix Virtual Apps licenses for compatibility reasons only. These concurrent licenses are intended only for use with earlier versions of products that are incompatible with user/device licenses. The use of concurrent compatibility licenses included in user/device licenses is only allowed with these versions – XenApp versions earlier than 6.5 and XenDesktop versions prior to 5.0 Service Pack 1. . .